Search Contact

AutomatR.FreshDesk.Contacts.SearchContact

The "Search Contact" activity in AutomatR is part of the Freshdesk activities package, providing the capability to search for contacts based on given criteria in Freshdesk user's accounts. This activity streamlines the process of retrieving contact information, enhancing the efficiency of automation workflows.

Properties

Name	Description
Input
Filter	Specifies the search criteria based on the name (e.g., "John"). String variables containing the search filter criteria.
Misc
Display Name	Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name.
Optional
Delay	Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1.
Output
Result	Outputs the response of the "Search Contact" operation, providing information about the contacts matching the specified criteria. Variables of relevant types (e.g., dynamic variables) to store the operation result.

How to use:

1. Drag and drop the "Search Contact" activity onto the workflow.
2. Configure the properties by specifying the delay duration and the search filter criteria based on the contact name.
3. Execute the workflow to search for contacts in the Freshdesk user's account that match the specified criteria.

Example: Consider an example where the "Search Contact" activity is used to search for contacts with the name "John":

Search Contact:
  Delay: 0
  Filter: "John"
  Result: contactDetails

In this example, the activity searches for contacts with the name "John". The response, containing information about contacts matching the specified criteria, is stored in the dynamic variable "contactDetails" for further handling in the workflow.